Privacy Policy

This Privacy Policy explains how lovelywdcw d.o.o. collects, uses, and protects your personal information when you use our website and services.

Last updated: 1st January 2026

Data Controller Information

lovelywdcw d.o.o. is the data controller for personal data processed through our website and services. Our contact information is:

  • Company: lovelywdcw d.o.o.
  • Registration Number: 258963147
  • VAT Number: HR25967483129
  • Address: Tkalčićeva ulica 9, 10525 Zagreb, Croatia
  • Email: privacy@lovelywdcw.top
  • Phone: +385 14638088

Data Collection

The data we collect includes information you provide directly to us and information collected automatically when you use our website. We collect the following types of personal data:

  • Contact Information: Name, email address, phone number, and institutional affiliation when you contact us or request our services
  • Technical Information: IP address, browser type, device information, and website usage patterns
  • Communication Data: Records of correspondence when you contact us for support or enquiries
  • Service Data: Information related to LMS migration projects when you engage our services

Legal Basis for Processing

We process your personal data based on the following legal grounds under GDPR:

  • Legitimate Interest: For website analytics and improving our services
  • Consent: For marketing communications and non-essential cookies
  • Contract Performance: To provide our LMS migration services
  • Legal Obligation: To comply with applicable laws and regulations

How We Use Your Information

We use of your data is limited to the following purposes:

  • Responding to your enquiries and providing customer support
  • Delivering our LMS migration services and managing client projects
  • Improving our website functionality and user experience
  • Sending service-related communications and project updates
  • Complying with legal obligations and protecting our rights
  • Marketing our services (only with your explicit consent)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data. We may share your information with:

  • Service Providers: Third-party companies that help us operate our website and deliver our services
  • Legal Authorities: When required by law or to protect our rights and safety
  • Business Partners: With your consent, for specific project collaborations

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Specifically:

  • Contact enquiries: 3 years from last contact
  • Client project data: 7 years after project completion for business records
  • Website analytics data: 26 months (Google Analytics default)
  • Marketing data: Until you withdraw consent or 3 years of inactivity

Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of how we process your data
  • Right to Data Portability: Request transfer of your data to another service provider
  • Right to Object: Object to processing based on legitimate interests or for marketing purposes
  • Right to Withdraw Consent: Withdraw consent for processing based on consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP) or your local data protection authority if you believe we have not handled your personal data in accordance with applicable law.